User Agreement

Distance Sales Agreement
PRELIMINARY INFORMATION

ARTICLE 1 SELLER INFORMATION

ARTICLE 1.1 – SELLER

Company Name: KEMAL KARABACAK

Address: Yeni Mahalle Yıldız Sokak No:6 Gerede / BOLU

Email: info@noppa.com.tr

Tel: +90 532 429 0007

ARTICLE 1.2 – BUYER

The person who becomes a member of the noppa.com.tr shopping site as a customer. The address and contact information used during registration shall prevail.

ARTICLE 2 FEATURES OF THE PRODUCT SUBJECT TO SALE

The main features of the goods or services are available at www. noppa.com.tr. You can review the main features of the product during the campaign period.

The prices listed and advertised on the site are the sales prices. The advertised prices and promises are valid until updated or changed. Prices advertised for a limited time are valid until the end of the specified period.

The type, quantity, brand/model, color, quantity, sale price, payment method, and information at the time the order is finalized constitute the goods/product/service.

The shipping cost, which is the cargo fee, shall be paid by the BUYER and is non-refundable.

ARTICLE 3 GENERAL PROVISIONS

3.1) The BUYER declares that they have read and understood the main characteristics, sale price, payment method, and preliminary information regarding delivery of the product subject to the contract on the www.noppa.com.tr website and that they have provided the necessary confirmation electronically. By confirming this Preliminary Information electronically, the BUYER also confirms that they have received accurate and complete information regarding the address that must be provided to the BUYER by the SELLER before the conclusion of distance contracts, the main features of the ordered products, the prices of the products including taxes, and the payment and delivery information.
3.2) The product subject to the contract shall be delivered to the BUYER or the person/entity at the address indicated by the BUYER within the period explained in the preliminary information on the website, depending on the distance from the BUYER's place of residence, provided that the legal 30-day period is not exceeded.
3.3) The SELLER cannot be held responsible for the inability to deliver the ordered product to the BUYER due to any problems encountered by the cargo company during the delivery process.
3.4) The SELLER is responsible for delivering the product subject to the contract in sound, complete condition, in accordance with the characteristics specified in the order, and with any warranty documents and user manuals, if applicable.
3.5) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining their express consent before the expiration of the performance period arising from the contract.
3.6) If it becomes impossible to fulfill the order for the product or service, and the SELLER cannot fulfill its contractual obligations, it shall notify the consumer before the expiration of the performance period arising from the contract and refund the total amount to the BUYER within 10 days.
3.7) Confirmation of this Preliminary Information Form electronically is a condition for the delivery of the product. If, for any reason, the product price is not paid or is canceled in the bank records, the SELLER shall be considered released from its obligation to deliver the product.
3.8) If the BUYER's credit card is used unlawfully or illegally by unauthorized persons due to a reason not attributable to the BUYER after the delivery of the product, and the relevant bank or financial institution does not pay the product price to the SELLER, the BUYER must return the product to the SELLER within 3 days, provided that it has been delivered to the BUYER. In this case, the shipping costs shall be borne by the BUYER.
3.9) If the SELLER cannot deliver the product subject to the contract within the specified period due to force majeure or extraordinary circumstances such as adverse weather conditions or disruption of transportation, it is obliged to notify the BUYER. In this case, the BUYER may exercise one of their rights to cancel the order, replace the product subject to the contract with an equivalent product, if any, and/or postpone the delivery period until the obstructing circumstance is removed. If the BUYER cancels the order, the amount paid shall be refunded to them in cash and in a single payment within 10 days. For payments made by the BUYER with a credit card, the product amount shall be refunded to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount to the BUYER's accounts after its refund to the bank is entirely related to the bank's processing procedure, the BUYER hereby accepts that it is not possible for the SELLER to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the amount refunded to the credit card by the SELLER to reflect in the BUYER's account.

ARTICLE 4 RIGHT OF WITHDRAWAL

The BUYER may exercise the right of withdrawal by rejecting the goods without assuming any legal or criminal liability and without stating any reason within 14 (fourteen) days from the date the product (excluding Concert and Event Tickets) is delivered to them or to the person/entity at the address they indicate in distance contracts related to the sale of goods. In distance contracts related to the provision of services, this period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the provision of the service has commenced with the consumer's consent before the end of the withdrawal period. The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER.

To exercise the right of withdrawal, it is mandatory to make a written notification to the SELLER by registered mail, fax, or email within 14 days and for the product not to have been used within the framework of the provisions of Article 5. In the event that this right is exercised,

a) The invoice of the product delivered to a third party or the BUYER must be submitted. (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Returns of orders issued in the name of institutions will not be completed unless a RETURN INVOICE is issued.)

b) Return form,

c) The boxes, packaging, and, if any, standard accessories of the products to be returned must be delivered complete and undamaged.

d) The SELLER is obliged to refund the total amount and the documents that bind the buyer within at most 10 days from the receipt of the withdrawal notification and to receive the goods back within 20 days.

e) If there is a decrease in the value of the goods due to a reason attributable to the BUYER or if return becomes impossible, the BUYER is obliged to compensate the SELLER's losses in proportion to the BUYER's fault.

f) If the exercise of the right of withdrawal causes the total amount to fall below the campaign limit set by the SELLER, the discount amount enjoyed within the scope of the campaign shall be canceled.

g) The cargo fee paid when returning the product due to the right of withdrawal shall be borne by the SELLER for domestic orders and by the BUYER for international orders.

h) The SELLER does not refund the cargo fee collected from the BUYER when selling the product.

ARTICLE 5 PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Goods prepared according to the BUYER's requests or clearly their personal needs, which are not suitable for return due to their nature, or those that are liable to deteriorate rapidly or whose expiry date may pass, and sound recordings, video recordings, software programs, computer products, personal care products, and consumables, provided that the packaging has been opened by the BUYER, cannot be returned pursuant to the Regulation.

In the application of this Preliminary Information, the Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services and resides, up to the value announced by the Ministry of Industry and Trade, are authorized.
The SELLER may make applications regarding complaints and objections to the consumer arbitration committee or consumer court in the place where they purchased the goods or services or reside, within the monetary limits determined by the Ministry of Industry and Trade of the Republic of Turkey every December. The information regarding the monetary limits is as follows:

Effective from 1/1/2012:

a) The lower monetary limit regarding the binding nature of the decisions of consumer arbitration committees and their status as evidence in superior or consumer courts, pursuant to paragraphs 5 and 6 of the amended Article 22 of the Consumer Protection Law No. 4077, is 1,161.67 TL,
b) The lower monetary limit regarding the authority and competence of provincial arbitration committees operating in cities with metropolitan status to hear disputes, pursuant to the third paragraph of Article 5 of the Consumer Arbitration Committees Regulation published in the Official Gazette on 1/8/2003 and numbered 25186, is 3,032.65 TL.

This Preliminary Information is made for commercial purposes.

DISTANCE SALES AGREEMENT

ARTICLE 1 – PARTIES

1.1 – SELLER

Company Name: KEMAL KARABACAK

Address: Yeni Mahalle Yıldız Sokak No:6 Gerede / BOLU

Email: info@noppa.com.tr

Tel: +90 532 429 0007

1.2 – BUYER

The person who becomes a member of the www.noppa.com.tr shopping site as a customer.

The address and contact information used during registration shall prevail.

ARTICLE 2 – SUBJECT

The subject of this contract is the determination of the rights and obligations of the parties pursuant to the provisions of the Consumer Protection Law No. 6502 and the Regulation on the Principles and Procedures of Distance Contracts regarding the sale and delivery of the product whose characteristics and sale price are specified below, which the BUYER ordered electronically from the SELLER's www.noppa.com.tr website.

ARTICLE 3 – PRODUCT SUBJECT TO THE CONTRACT
It consists of the type, quantity, brand/model, color, quantity, sale price, payment method, and information at the time the order is finalized of the goods/product/service

ARTICLE 4 – GENERAL PROVISIONS
4.1 The BUYER declares that they have read and understood the preliminary information on the www.noppa.com.tr website regarding the main characteristics, sale price including all taxes, and payment method of the product subject to the contract, as well as delivery, the fact that the costs of delivery shall be borne by the BUYER, the period in which delivery will be carried out, and the full commercial title, clear address, and contact information of the SELLER, and that they have provided the necessary confirmation electronically.

By confirming this contract electronically, the BUYER also confirms that they have received accurate and complete information regarding the address that must be provided to the Consumer by the Seller, the main features of the products ordered, the prices of the products including taxes, and the payment and delivery information before the conclusion of distance contracts.

4.2 The product subject to the contract shall be delivered to the BUYER or the person/entity at the address indicated by the BUYER within the period explained in the preliminary information on the website, depending on the distance from the BUYER's place of residence, provided that the legal 30-day period is not exceeded. All cargo fees regarding delivery shown in Article 3 shall be borne by the BUYER and will be reflected in the invoice related to the order under the name of “Shipping Fee.”

4.3 If the product subject to the contract is to be delivered to another person/entity from the BUYER, the SELLER cannot be held responsible for the delivery not being accepted by the person/entity to whom it is to be delivered.

4.4 The SELLER cannot be held responsible for the inability to deliver the ordered product to the BUYER due to any problems encountered by the cargo company during the delivery process.

4.5 The SELLER is responsible for delivering the product subject to the contract in sound, complete condition, in accordance with the characteristics specified in the order, and with any warranty documents and user manuals, if applicable.

4.6 The SELLER may supply a different product of equal quality and price to the BUYER before the expiration of the performance period arising from the contract, provided that it is based on a justified reason.

4.7 If it becomes impossible to fulfill the order for the product or service, and the SELLER cannot fulfill its contractual obligations, it shall notify the consumer before the expiration of the performance period arising from the contract and may supply a different product of equal quality and price to the BUYER.

4.8 For the delivery of the product subject to the contract, it is mandatory that a signed copy of this contract has been delivered to the SELLER and that the price has been paid using the payment method preferred by the BUYER. If, for any reason, the product price is not paid or is canceled in the bank records, the SELLER shall be considered released from its obligation to deliver the product.

4.9 The BUYER accepts and undertakes that the credit card information provided in the system during the purchase is correct, and that they bear all legal and criminal liability arising from the use of this credit card. If, after the delivery of the product, the relevant bank or financial institution does not pay the product price to the SELLER because the BUYER’s credit card was used unlawfully or illegally by unauthorized persons through no fault of the BUYER, the BUYER must return the product to the SELLER within 3 days, provided that the product has been delivered to the BUYER. In this case, the shipping costs shall be borne by the BUYER. If the BUYER does not return the product, the BUYER accepts and undertakes that if the product price is not collected from the credit card for any reason or if the product price is refunded to the credit card, the product price shall be transferred to the SELLER’s bank accounts without any prior notice.

4.10 If the SELLER cannot deliver the product subject to the contract within the specified period due to force majeure or extraordinary circumstances such as adverse weather conditions or disruption of transportation that prevent transportation, the SELLER is obliged to inform the BUYER of the situation. In this case, the BUYER may exercise one of the following rights: cancellation of the order, replacement of the product subject to the contract with an equivalent product, if any, and/or postponement of the delivery period until the obstructing circumstance is removed. If the BUYER cancels the order, the amount paid shall be refunded to the BUYER in cash and in a single payment within 10 days.

4.11 Points awarded to the customer by the SELLER through a campaign are valid only for one purchase. These points will not be refunded even if the product is returned.

For payments made by the BUYER with a credit card, the product amount shall be refunded to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount to the BUYER’s accounts after the refund to the bank depends entirely on the bank’s processing time, the BUYER hereby accepts that it is not possible for the SELLER to intervene in any way in the event of any delays and that it may take an average of 2 to 3 weeks for the amount refunded to the credit card by the SELLER to be reflected in the BUYER’s account by the bank.

ARTICLE 5 – RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw from the contract within 14 days from the delivery of the product subject to the contract to the BUYER or to the person/entity at the address indicated by the BUYER, without stating any reason.

However, for products specially prepared for the BUYER, offered for sale, and/or imported for specific days such as New Year’s Eve, holidays, and Mother’s Day, as well as campaign and promotional products, the return of the product cannot be accepted; the BUYER makes the purchase by accepting these conditions.

To exercise the right of withdrawal, it is mandatory to provide written notice to the SELLER by fax or email within the 14-day period and to ensure that the product has not been used within the framework of the provisions of Article 6. In the event that this right is exercised,

a) The invoice of the product delivered to a third party or the BUYER, (if the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the entity. Returns of orders whose invoices are issued in the name of entities cannot be completed unless a RETURN INVOICE is issued.)

b) Return form,

c) The box, packaging, and, if any, standard accessories of the products to be returned must be delivered complete and undamaged within the 14-day period. The product price shall be refunded to the BUYER within 10 days following the receipt of these documents by the SELLER.

For products returned due to the right of withdrawal, the shipping cost shall be borne by the SELLER for domestic orders and by the BUYER for international orders. The SELLER does not refund the shipping fee collected from the BUYER at the time of sale.

When the product is returned to the SELLER, the original invoice presented to the BUYER at the time of delivery must also be returned (to ensure consistency in our accounting records), and if the invoice is not sent to the SELLER together with the product or within 5 days of sending the product at the latest, the return process will not be carried out, and the product will be sent back to the BUYER on a cash-on-delivery basis. The invoice to be returned with the product shall also have the phrase “this is a return invoice” written on it and signed by the BUYER.

ARTICLE 6 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
Due to their nature, returns of single-use products, copyable software and programs, and products that spoil quickly or may expire are not accepted.

ARTICLE 7 – DEFAULT OF THE DEBTOR
In the event that the BUYER defaults, the BUYER agrees to pay the SELLER for the loss and damage caused by the delayed performance of the debt. In cases where the BUYER’s default is caused by the SELLER’s fault, the BUYER shall not be obliged to compensate for any loss or damage.

ARTICLE 8 – COMPETENT COURT

In the application of this Preliminary Information, the Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services and has their residence are authorized up to the value announced by the Ministry of Industry and Trade.
The SELLER may make applications regarding complaints and objections to the consumer arbitration committee or consumer court in the place where they purchased the goods or services or have their residence within the monetary limits determined by the Ministry of Industry and Trade of the Republic of Turkey every December. The information regarding the monetary limit is as follows:

Effective from 28/05/2014;

a) Pursuant to Article 68 of the Consumer Protection Law No. 6502, for disputes valued under two thousand Turkish Liras, application to the district consumer arbitration committee is mandatory; for disputes valued under three thousand Turkish Liras, application to the provincial consumer arbitration committee is mandatory; and in metropolitan cities, for disputes between two thousand and three thousand Turkish Liras, application to the provincial consumer arbitration committee is mandatory. Applications cannot be made to consumer arbitration committees for disputes exceeding these values.

b) For disputes exceeding the specified value, application must be made to the Consumer Court, and in places where there is no Consumer Court, to the Civil Court of First Instance acting in the capacity of a Consumer Court.

This preliminary information is provided for commercial purposes.

Please Note: Before signing the cargo receipt, please check whether your cargo package is damaged due to transportation. If there is any damage to your cargo package for any reason, return the cargo to the cargo official for a report to be drawn up without signing any documents related to the delivery. Your new products will be sent to you immediately by us. www.noppa.com.tr is not responsible for the damage or missing items inside the products if the damaged cargo packages are accepted.

15. All these terms and conditions are subject to Turkish Law.

PRELIMINARY INFORMATION

ARTICLE 1 SELLER INFORMATION

ARTICLE 1.1 – SELLER

Company Name: KEMAL KARABACAK

Address: Yeni Mahalle Yıldız Sokak No:6 Gerede / BOLU

Email: info@noppa.com.tr

Tel: +90 532 429 0007

ARTICLE 1.2 – BUYER

The person who becomes a member of the www.noppa.com.tr shopping site as a customer. The address and contact information used during membership shall be taken as the basis.

ARTICLE 2 FEATURES OF THE PRODUCT SUBJECT TO SALE

The basic features of the goods or services are located at www.noppa.com.tr. You can review the basic features of the product during the campaign period.

The prices listed and announced on the site are the sales prices. The announced prices and promises are valid until updated and changed. Prices announced for a limited time are valid until the end of the specified period.

The type, quantity, brand/model, color, quantity, sale price, payment method, and information of the goods/product/service at the time the order is finalized constitute the product.

The shipping cost, which is the cargo fee, shall be paid by the BUYER and will not be refunded.

ARTICLE 3 GENERAL PROVISIONS

3.1) The BUYER declares that they have read and become informed about the basic features, sale price, payment method, and preliminary information regarding delivery of the product subject to the contract on the www.noppa.com.tr website and that they have provided the necessary confirmation in electronic form. By confirming this Preliminary Information electronically, the BUYER also confirms that they have received accurate and complete information regarding the address that must be provided to the BUYER by the SELLER before the conclusion of distance contracts, the basic features of the products ordered, the prices of the products including taxes, and the payment and delivery information.
3.2) The product subject to the contract shall be delivered to the BUYER or the person/entity at the address indicated by the BUYER within the period explained in the preliminary information on the website, depending on the distance of the BUYER’s place of residence, provided that the legal 30-day period is not exceeded, for each product.
3.3) The SELLER cannot be held responsible for the inability to deliver the ordered product to the BUYER due to any problems encountered by the cargo company during the delivery of the product to the BUYER.
3.4) The SELLER is responsible for delivering the product subject to the contract intact, complete, suitable for the features specified in the order, and with warranty documents and user manuals, if any.
3.5) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining their express approval before the expiration of the performance period arising from the contract.
3.6) If it becomes impossible to fulfill the order for the product or service, and the SELLER cannot fulfill its obligations under the contract, it shall notify the consumer of this situation before the expiration of the performance period arising from the contract and refund the total amount to the BUYER within 10 days.
3.7) Confirmation of this Preliminary Information Form electronically is mandatory for the delivery of the product. If the product price is not paid or is canceled in the bank records for any reason, the SELLER shall be considered released from the obligation to deliver the product.
3.8) If, after the delivery of the product, the BUYER’s credit card is used unlawfully or illegally by unauthorized persons through no fault of the BUYER, and the relevant bank or financial institution does not pay the product price to the SELLER, the BUYER must return the product to the SELLER within 3 days, provided that the product has been delivered to the BUYER. In this case, the shipping costs shall be borne by the BUYER.
3.9) If the SELLER cannot deliver the product subject to the contract within the specified period due to force majeure or extraordinary circumstances such as adverse weather conditions or disruption of transportation that prevent transportation, the SELLER is obliged to inform the BUYER of the situation. In this case, the BUYER may exercise one of the following rights: cancellation of the order, replacement of the product subject to the contract with an equivalent product, if any, and/or postponement of the delivery period until the obstructing circumstance is removed. If the BUYER cancels the order, the amount paid shall be refunded to the BUYER in cash and in a single payment within 10 days. For payments made by the BUYER with a credit card, the product amount shall be refunded to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount to the BUYER’s accounts after the refund to the bank depends entirely on the bank’s processing time, the BUYER hereby accepts that it is not possible for the SELLER to intervene in any way in the event of any delays and that it may take an average of 2 to 3 weeks for the amount refunded to the credit card by the SELLER to be reflected in the BUYER’s account by the bank.

ARTICLE 4 RIGHT OF WITHDRAWAL

The BUYER may exercise the right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without stating any reason within 14 (fourteen) days from the delivery date of the product (excluding Concert and Event Tickets) to the BUYER or to the person/entity at the address indicated by the BUYER in distance contracts related to the sale of goods. In distance contracts related to the provision of services, this period begins on the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has commenced with the consumer’s approval before the expiration of the withdrawal period. The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER.

To exercise the right of withdrawal, it is mandatory to provide written notice to the SELLER by registered mail, fax, or email within the 14-day period and to ensure that the product has not been used within the framework of Article 5. In the event that this right is exercised,

b) Return form,

c) The box, packaging, and, if any, standard accessories of the products to be returned must be delivered complete and undamaged.

d) The SELLER is obliged to refund the total amount and the documents that bind the buyer within at most 10 days from the receipt of the withdrawal notice and to receive the goods back within 20 days.

e) If the value of the goods decreases due to a reason caused by the BUYER or if return becomes impossible, the BUYER is obliged to compensate the SELLER’s losses in proportion to the BUYER’s fault.

f) If the exercise of the right of withdrawal causes the amount to fall below the campaign limit set by the SELLER, the discount amount enjoyed within the scope of the campaign shall be canceled.

g) For products returned due to the right of withdrawal, the shipping cost paid when returning the product to the SELLER shall be borne by the SELLER for domestic orders and by the BUYER for international orders.

h) The SELLER does not refund the shipping fee collected from the BUYER at the time of sale.

ARTICLE 5 PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Goods that are prepared in accordance with the BUYER’s requests or expressly their personal needs, which by their nature are not suitable for return, or which are liable to deteriorate or expire, and returns of audio or video recordings, software programs, computers, personal care products, and consumables, provided that the packaging has been opened by the BUYER, are not possible under the Regulation.

In the application of this Preliminary Information, the Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services and has their residence are authorized up to the value announced by the Ministry of Industry and Trade.
The BUYER may submit complaints and objections to the consumer arbitration committee or consumer court in the place where they purchased the goods or services or have their residence, within the monetary limits determined by the Ministry of Industry and Trade of the Republic of Turkey every December. Information regarding the monetary limits is as follows:

Effective from 1/1/2012:

a) The lower monetary limit for the decisions of consumer arbitration committees to be binding or to serve as evidence in superior or consumer courts, pursuant to paragraphs 5 and 6 of the amended Article 22 of the Consumer Protection Law No. 4077, is 1,161.67 TL,
b) The lower monetary limit for provincial arbitration committees operating in cities with metropolitan status to be authorized and competent to hear disputes, pursuant to paragraph 3 of Article 5 of the Consumer Arbitration Committees Regulation published in the Official Gazette on 1/8/2003, No. 25186, is 3,032.65 TL.

This Preliminary Information is provided for commercial purposes.

DISTANCE SALES AGREEMENT

ARTICLE 1 – PARTIES

1.1 – SELLER

Company Name: KEMAL KARABACAK

Address: Yeni Mahalle Yıldız Sokak No:6 Gerede / BOLU

Email: info@noppa.com.tr

Tel: +90 532 429 0007

1.2 – BUYER

The person who is a customer and has registered on the www.noppa.com.tr shopping site.

The address and contact information used during registration shall be taken as the basis.

ARTICLE 2 – SUBJECT

The subject of this agreement is the sale and delivery of the product whose specifications and sale price are specified below, ordered electronically by the BUYER from the SELLER’s www.noppa.com.tr website, and the determination of the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on the Principles and Procedures of Distance Contracts.

ARTICLE 3 – PRODUCT SUBJECT TO THE AGREEMENT
The type, quantity, brand/model, color, number, sale price, payment method, and information at the time the order is finalized of the goods/product/service shall constitute the product.

ARTICLE 4 – GENERAL PROVISIONS
4.1 The BUYER declares that they have read and understood the preliminary information regarding the basic characteristics of the product subject to the agreement, the sale price including all taxes and the payment method on the www.noppa.com.tr website, the delivery and that the costs thereof shall be borne by the BUYER, the period in which the delivery will be carried out, and the full commercial title, clear address, and contact information of the SELLER, and that they have provided the necessary confirmation electronically.

By confirming this agreement electronically, the BUYER also confirms that they have received the address that must be given to the Consumer by the Seller before the conclusion of distance contracts, the basic characteristics of the products ordered, the prices of the products including taxes, and the payment and delivery information correctly and completely.

4.2 The product subject to the agreement shall be delivered to the BUYER or the person/entity at the address indicated by the BUYER within the period explained in the preliminary information on the website, depending on the distance of the BUYER’s place of residence, provided that the legal 30-day period is not exceeded. All types of cargo fees regarding the delivery shown in Article 3 shall be borne by the BUYER and shall be reflected in the invoice regarding their order under the name of “Shipping Fee”.

4.3 If the product subject to the agreement is to be delivered to another person/entity other than the BUYER, the SELLER cannot be held responsible for the delivery not being accepted by the person/entity to whom it is to be delivered.

4.4 The SELLER cannot be held responsible for the ordered product not being delivered to the BUYER due to any problems encountered by the cargo company during the delivery of the product to the BUYER.

4.5 The SELLER is responsible for delivering the product subject to the agreement intact, complete, in accordance with the characteristics specified in the order, and with warranty documents and user manuals, if any.

4.6 The SELLER may supply a different product of equal quality and price to the BUYER before the expiration of the period for the performance obligation arising from the agreement, provided that it is based on a justified reason.

4.7 If the performance of the product or service subject to the order becomes impossible and the SELLER cannot fulfill its obligations under the agreement, it shall notify the consumer before the expiration of the period for the performance obligation arising from the agreement and may supply a different product of equal quality and price to the BUYER.

4.8 For the delivery of the product subject to the agreement, it is a condition that a signed copy of this agreement is delivered to the SELLER and that the price is paid using the payment method preferred by the BUYER. If the product price is not paid or is canceled in the bank records for any reason, the SELLER shall be considered released from its obligation to deliver the product.

4.9 The BUYER accepts and undertakes that the credit card information defined in the system during the purchase is correct and that they bear all legal and criminal liability arising from the use of this credit card. If the product price is not paid by the relevant bank or financial institution because the BUYER’s credit card is used unlawfully or illegally by unauthorized persons in a manner not caused by the BUYER’s fault after the delivery of the product, the BUYER is obliged to send the product back to the SELLER within 3 days, provided that it has been delivered to them. In this case, the shipping costs shall belong to the BUYER. If the BUYER does not return the product, they accept and undertake that the product price will be transferred to the SELLER’s bank accounts without any prior notice in cases where the product price is not collected from the credit card for any reason or the product price is refunded to the credit card.

4.10 If the SELLER cannot deliver the product subject to the agreement within the period due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation or the interruption of transportation, it is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of their rights to cancel the order, replace the product subject to the agreement with an equivalent product, if any, and/or postpone the delivery period until the obstructing situation is removed. If the BUYER cancels the order, the amount they paid shall be paid to them in cash and in a single payment within 10 days.

4.11 The points given to the customer by the SELLER through a campaign are valid only for one purchase. These points will not be refunded even if the product is returned.

For payments made by the BUYER with a credit card, the product amount shall be refunded to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount to the BUYER’s accounts after its refund to the bank is entirely related to the bank’s processing procedure, the BUYER accepts in advance that it is not possible for the SELLER to intervene in any way for possible delays and that it may take an average of 2 to 3 weeks for the amount refunded to the credit card by the SELLER to be reflected in the BUYER’s account by the bank.

ARTICLE 5 – RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw from the agreement within 14 days from the delivery of the product subject to the agreement to them or to the person/entity at the address indicated, without having to state any reason.

However, for products specially prepared for the BUYER for specific days such as New Year’s, holidays, and Mother’s Day, and for products offered for sale and/or imported, and for campaign and promotional products, the return of the product cannot be accepted; the BUYER makes their purchase by accepting these conditions.

To exercise the right of withdrawal, it is a condition that notification be made to the SELLER by fax or email within the 14-day period and that the product has not been used within the framework of the provisions of Article 6. In the event that this right is exercised,

a) The invoice of the product delivered to a third party or the BUYER, (if the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued)

b) The return form,

c) The box, packaging, and standard accessories, if any, of the products to be returned within the 14-day period must be delivered complete and undamaged. The product price shall be refunded to the BUYER within 10 days following the receipt of these documents by the SELLER.

For products returned due to the right of withdrawal, the cargo fee shall be borne by the SELLER for domestic orders and by the BUYER for international orders. The SELLER does not refund the cargo fee collected from the BUYER when selling the product.

When the product is returned to the SELLER, the original invoice presented to the BUYER at the time of delivery must also be returned (to ensure consistency in our accounting records), and if the invoice is not sent to the SELLER together with the product or within 5 days at the latest from the time of shipment, the return process will not be carried out, and the product will be sent back to the BUYER on a cash-on-delivery basis. The invoice to be returned with the product shall also have the phrase “this is a return invoice” written on it and signed by the BUYER.

ARTICLE 6 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
By their nature; returns of single-use products, copyable software and programs, products liable to deteriorate quickly or expire are not accepted.

ARTICLE 7 – DEFAULT OF THE DEBTOR
In the event that the BUYER defaults, the BUYER accepts to pay the loss and damage incurred by the SELLER due to the delayed performance of the debt. In cases where the BUYER’s default arises from the fault of the SELLER, the BUYER shall not be obliged to cover any loss or damage.

ARTICLE 8 – COMPETENT COURT

In the application of this Preliminary Information, the Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchased the goods or services and has their residence are authorized up to the value announced by the Ministry of Industry and Trade.
The BUYER may submit complaints and objections to the consumer arbitration committee or consumer court in the place where they purchased the goods or services or have their residence, within the monetary limits determined by the Ministry of Industry and Trade of the Republic of Turkey every December. Information regarding the monetary limits is as follows:

Effective from 28/05/2014;

a) Pursuant to Article 68 of the Consumer Protection Law No. 6502, for disputes valued under two thousand Turkish Liras, application to the district consumer arbitration committees is mandatory; for disputes valued under three thousand Turkish Liras, application to the provincial consumer arbitration committees is mandatory; and in cities with metropolitan status, for disputes between two thousand Turkish Liras and three thousand Turkish Liras, application to the provincial consumer arbitration committees is mandatory. Application to consumer arbitration committees is not possible for disputes above these values.

b) For disputes above the specified value, application must be made to the Consumer Court, and in places where there is no Consumer Court, to the Civil Court of First Instance acting in the capacity of a Consumer Court.

This preliminary information is provided for commercial purposes.

Please Note: Before signing the cargo receipt, please check whether your cargo package is damaged due to transportation. If there is any damage to your cargo package for any reason, return the cargo to the cargo official for a report to be drawn up without signing any document regarding the delivery. Your new products will be sent to you immediately by us. www.noppa.com.tr is not responsible for the damage or missing of the products inside in case of receiving products with damaged cargo packages.

15.All these terms and conditions are subject to Turkish Law.