Warranty & Return Conditions

Warranty and Return Conditions
Warranty Conditions

Our products in the Leather Belt, Leather Wallet, and Leather Accessories product groups are covered by a 1-year warranty. For the warranty conditions to remain valid, you must inspect the product upon delivery. If you notice any damage, do not accept the product and have an official report drawn up. Modifications made to the product, product deformation, or alteration of the product's original design are excluded from the warranty.
For electronic and personal care products, exchange and return procedures are carried out subject to the approval of the authorized service center.

All parts of the goods are covered by the brand's warranty during the warranty period, except for damage and malfunctions caused by improper use and use contrary to the usage and maintenance instructions in the User Manual (scratches, breakage, tearing, etc.).

Right of Withdrawal in Distance Sales

In accordance with the Consumer Protection Law No. 6502, there are no unconditional returns for purchases made in stores. However, for sales made through telephone and internet channels, which are types of distance sales, consumers are granted a 14-day right of withdrawal by law. For the right of withdrawal in distance sales to be exercised, the conditions specified in the Consumer Protection Law must be met.

Return and Exchange Procedure

The product you purchased must be unused, its packaging undamaged, and its resale value must not have been impaired by the inclusion of all accessories. For exchange/return procedures, the product receipt or invoice must be presented with the product. If the product defect was caused by customer use or if the product has been used within 7 days, the product cannot be returned or exchanged. The practices in accordance with the Consumer Protection Law No. 4077 govern the conditions for product returns and exchanges.

For DVDs, VCDs (software, games, movies), mobile phones, headphones (Bluetooth, music, etc.), consumables (printer cartridges, toner, paper, CD, DVD media, etc.), projectors, telephones, LCD and Plasma televisions, external, internal, fixed or portable storage devices, household appliances, white goods, personal care products, and toys, as well as all products and services covered by intellectual and industrial property rights under copyright, the exercise of optional rights will be carried out in exchange for an authorized service report issued by the manufacturer-producer/importer or authorized service centers documenting that the product is defective, provided that there is no malfunction caused by use (accident, use contrary to the warranty conditions specified in the user manual or warranty certificate, contact with liquids, power and current conditions, wear and tear, damage, etc.).

Return Conditions for Special Products;

For electronic products to be returned under the “Right of Withdrawal,” the purchased product must not have damaged its original box, and its invoice and all complementary accessories must be sent with the product. If they are not sent, the return request will be rejected. For products installed by the service, returns will not be accepted if the box is opened and installation is carried out other than by the service. If a SIM card is inserted into the purchased mobile phone or a network connection is established via WiFi, the device will acquire second-hand status. In accordance with the relevant legislation, the “resale value of the product must not be lost” within the scope of the right of withdrawal. Therefore, products with a SIM card inserted or connected via WiFi cannot be returned under the right of withdrawal. In the event of a defective product, the store should be contacted. The store may request a technical service report. For return requests between 14 days and 6 months that fall outside the Right of Withdrawal, electronic products must be sent to the technical service, and the service must issue a return decision.