Warranty & Return Conditions

Warranty and Return Conditions
Warranty Conditions

Our products in the Leather Belt, Leather Wallet, and Leather Accessories product groups are covered by a 1-year warranty. To ensure that the warranty conditions remain valid, please inspect the product upon delivery. If you notice any damage, do not accept the product and have a delivery report drawn up. Modifications made to the product, product deformation, or alteration of the product's original design are excluded from warranty coverage.
For electronic and personal care products, exchange and return procedures are carried out subject to the approval of the authorized service center.

Except for damage and malfunctions caused by misuse and use contrary to the usage and maintenance instructions in the User Manual, all parts of the goods are covered by the brand's warranty during the warranty period.

Right of Withdrawal in Distance Sales

In accordance with the Consumer Protection Law No. 6502, there are no unconditional returns for purchases made in stores. However, for sales made through telephone and internet channels, which are types of distance sales, consumers are granted a 14-day right of withdrawal by law. To exercise the right of withdrawal in distance sales, the conditions specified in the Consumer Protection Law must be met.

Return and Exchange Procedure

The purchased product must be unused, its packaging undamaged, and its resale value must not have been impaired by the absence of all its accessories. During exchange/return procedures, the product receipt or invoice must be presented along with the product. If the product defect was caused by customer use or if the product has been used within 7 days, the product cannot be returned or exchanged. The practices in accordance with the Consumer Protection Law No. 4077 govern the conditions for product returns and exchanges.

For DVDs, VCDs (software, games, movies), mobile phones, headphones (Bluetooth, music, etc.), consumables (printer cartridges, toner, paper, CD, DVD media, etc.), projectors, telephones, LCD and Plasma televisions, external, internal, fixed or portable storage devices, household appliances, white goods, personal care products, and toys, as well as all products and services covered by intellectual and industrial property rights under copyright law, the exercise of optional rights will be carried out against an authorized service report issued by the manufacturer/producer/importer or authorized service centers documenting that the product is defective, provided that there is no malfunction caused by use (accident, use contrary to the conditions specified in the user manual or warranty certificate, contact with liquids, power and current conditions, wear and tear, damage, etc.).

Return Conditions for Special Products;

For electronic products to be accepted for return under the “Right of Withdrawal,” the purchased product must not have damaged its original box, and its invoice and all complementary accessories must be sent with the product. Failure to do so will result in the return request being rejected. For products whose installation is performed by the service, returns will not be accepted if the box is opened and installation is performed by anyone other than the service. Inserting a SIM card into the purchased mobile phone or establishing a network connection via WiFi will give the device second-hand status. In accordance with the relevant legislation, the “resale value of the product must not be impaired” within the scope of the right of withdrawal. Therefore, products with a SIM card inserted or connected via WiFi cannot be returned under the right of withdrawal. In the event of a defective product, the store should be contacted. The store may request a technical service report. For return requests between 14 days and 6 months that fall outside the Right of Withdrawal, electronic products must be sent to the technical service, and the service must issue a return decision.